Installation, support, troubleshooting for the following major applications: MS Office, Netscape, Internet Explorer, Norton Antivirus, Outlook, Dreamweaver, Fireworks, Photoshop.
Experienced in the fabrication, configuration and troubleshooting of PCs, workstations. Internal components include: Tape Drives, hard drives, diskette drives, optical drives, disk controllers, scsi devices, Raid Controllers, memory simms/Dimms, CPU's, motherboards, modems and network interface cards. Also have a working knowledge of various dot matrix printers, laser printers and scanners.
Desktop Operating Systems:
Installation and support of Microsoft Windows 95, Windows 98, Windows Me, Windows XP, NT workstation 3.51-4.0, Windows for Workgroups, Windows 3.1 and MS-DOS.
Technical Research Resources:
Extensive use of various sources of technical support; Microhouse Technical Library, vendor Internet support sites, Pocket PCRef and various other manuals, books and telephone support lines.
Support and troubleshoot 10 Base-2, 10 Base-T, 100 Base-T Ethernet networks. Install and support hubs, switches, jet direct print servers, network cards, and printers. Have experience with routers and associated devices.
Network Operating Systems:
Familiar with Microsoft NT 3.51 - 4.0 networks